Downloaded without any problems. Installed same as boxed software.
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.
Your support person who helped me install the program was excellent.
I was surprised. I did not expect this really great service. Thank you very much.